Road Safety Partnership
State Government · Multi-Agency Engagement · Service BlueprintFive Victorian government agencies held conflicting views on enforcement priorities within a complex, multi-actor drug driving ecosystem. The task was to build a shared picture without any single agency’s perspective dominating and to produce something that would survive the politics of the room.
The drug-driving journey map is a narrative-led representation of the drug-driving journey and the ecosystem that impacts it, across four chapters: drug use, combining drugs and driving, drug-driving consequences, and post-detection.
What We Did
Complex Stakeholder Enviroment
Engagement of 5 government agencies: Victoria Police, TAC, Department of Transport, Department of Health, Department of Justice and Community Safety. Each had a complex history with the drug testing program, and varied perspectives relating to how it should be improved
Mixed-Method Research
A combination of workshops, interviews, and asynchronous activities was used to ensure that every stakeholder was engaged and heard throughout the process. The processes allowed us to hear and hold divergent perspectives and surface tensions without ever pointing the finger or alienating partners
The Journey Map
The journey map shows not just the driver's view, but also the roles, purposes, and connections of road safety partners and stakeholders. It highlights pain points and opportunities for improved cooperation at key moments.
Outcomes
Gave each agency a clearer understanding of their own role within the broader system, resolving ambiguity that had previously limited effective collaboration.
Delivered carefully researched, evidence-based opportunities to strengthen the partnership that were practical and actionable, not just diagnostic.
Reframed the response to drug driving offenders: shifting the conversation toward meaningful support alongside enforcement, with implications for how the partnership operates going forward.